Privacy Policy

Who we are

We, Iglu Tech Group Ltd, company registration No. 15053962, and incorporating our various subsidiary companies, are committed to protecting and respecting your privacy.

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe.

For the purpose of the General Data Protection Regulation 2018 (GDPR), Iglu. is both a data controller and a data processor:

Data Controller; when managing data that we ourselves collect and store within our systems. For example, business customer and supplier information held within our CRM and employee information held within our HR system.
Data Processor; when analysing data that our customers provide to us during the normal course of business. For example, when trouble-shooting or analysing customer systems data.

Our Data Protection Officer (DPO) is the Managing Director.

The legal basis we rely on

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we may use your browsing history to send you or make available specific offers, based upon your interests

We also combine the browsing and purchase history of many businesses to identify trends and ensure we can continue to develop new solutions and services.

We will also use your email address details to send you direct marketing information by email, telling you about solutions and services that we think might interest you.

When do we collect your data?

When you visit any of our websites, for example iglutech.com
When you register to use any of our sites, or subscribe to our services, our blog, newsletter, 14-day free trials or webinars for example.
When you post material or request further services or information from our sites
When you contact us by any means with queries, complaints or support requests
When you engage with us on social media
When you purchase a solution or service from us
When you arrange a demo, or book an appointment with us
When you choose to complete any surveys we send you
When you have given a third-party permission to share with us the information they hold about you
When we collect information from publicly-available sources where you have provided your consent to share information or where the information is made public as a matter of law
When using the services provided by Iglu. or any of our subsidiary companies

What sort of personal data do we collect?

Your name, business email address, company address (trading and registered), your business telephone numbers (landline and mobile), orders, payment receipts
Details of your interactions with us, through our sales team, contact centres and support and technical teams. For example, we collect notes from our conversations with you, details of any faults, complaints or requirements.
Details of your visits to our websites or apps, and which site you came from to ours.
Information gathered by the use of cookies in your web browser.
Your social media username if you interact with us through those channels, to help us to respond to your comments, questions or feedback

How and why we use your data

We want to provide you with the best possible customer experience. One way to achieve that is to get the richest picture of your business and the way you work and your requirements.

We then use this information to offer you insights, research, promotions, solutions and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service and innovation.

If at any time you wish to change how we use your data, you can contact us to either unsubscribe from any future marketing communications or request us to remove your data entirely, which we are obliged to do as part of the new data privacy law in-line with our legal and regulatory responsibilities

Here’s how we will use your data and why

To process any orders that you make by using our websites, or in person via direct contact with our sales, technical or support teams, or via email request. If we don’t collect your data and comply with our legal obligations, we won’t be able to process your orders.

For example, your details may need to be passed to a third-party partner of ours to supply or deliver the solution, service or product that you have ordered. These may include but are not limited to Microsoft, Amazon Web Services, harmon.ie and AvePoint.

To keep you informed by email, web, telephone and occasionally text and through our contact centres about relevant solutions and services including tailored offers, promotions, events and so on.

Of course, you are free to opt out of hearing from us by any of these channels at any time

To develop, test and improve the solutions, systems and solutions we provide you. We’ll do this on the basis of our legitimate business interests.
To comply with our contractual or legal obligations to share data with law enforcement
To build a rich picture of who you and your business are, your interests and requirements. To inform our business decisions we will combine data from throughout our business (Sales and Support for example) and from third-parties and data from publicly available lists as we have previously described. We will do this on the basis of our legitimate business interest.
To notify you about changes to our service.

How we protect your data

We know how much data security matters to all our customers. We will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

Where we have given you (or where you have chosen) a password which enables you to access our services or certain parts of our sites, you are responsible for keeping this password confidential. You are not permitted to share your password with anyone.

How long will we keep your data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Who do we share your personal data with?

We sometimes share your personal data with trusted third-parties.

Here’s the policy we apply to those organisations to keep your data safe and protect your privacy;

We provide only the information they need to perform their specific services
They may only use your data for the exact purposes we specify in our contract with them
We work closely with them to ensure that your privacy is respected and protected at all times.
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous

Examples of the kind of third-parties we work with;

Technology partners who support our business systems and solutions. For example, Microsoft, Amazon Web Services
Operational companies such as delivery couriers
Direct marketing companies who help us manage our electronic communications with you
Social Media companies, such as Twitter, Google, LinkedIn to show you solutions and services that may interest you while browsing the internet
Data insight companies to ensure your details are up to date and accurate

Sharing data with third-parties for their own purposes;

We never do this

Where your data may be processed

Sometimes we will need to share your data with third-parties and suppliers outside the European Economic Area (EEA), such as Australia or the USA

International orders

If you are based outside the UK and place an order with us, we will transfer the personal data that we collect from you to ISAAC in the UK.

Protecting your data outside the EEA

The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA. For example, this might be required in order to fulfil your order, process your payment or provide support services.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA, for example our contracts with third-parties stipulate the standards they must follow at all times.

What are your rights with regards to your data?

You have the right to request;

Access to the data we hold about you, free of charge in most cases
The correction of your data when incorrect, out of date or incomplete. For example, when you object to our use of your data on the basis of legitimate interest, or once the purpose for which we hold the data has come to an end.
That we stop using your data for direct marketing

You have a right to request a copy of any information about you that we hold at any time. To ask for your information, please contact Data Protection Officer, Iglu. Tech Group Ltd, 63 St Mary Axe, London, EC3A 8AA or email hello@iglutech.com.

Where we rely on our legitimate interest

In cases where we are processing your data on the basis of legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data. For example, regulatory requirement.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

How can you stop the use of your data for direct marketing?

Simply click the ‘unsubscribe’ link in any email communication that we send you.

Contacting the Regulator

If you feel that your data has not been handled correctly or you are unhappy with our response to any requests you have made to us regarding the use of your data, you have the right to lodge a complaint with the Information Commissioners Office (ICO)

You can call them on 0303 123 1113

Or visit them online at www.ico.org.uk

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.