Now is the time to have Teams as your business telephony solution – and record it all!

Jan 31, 2023 | Export, Microsoft Teams

In today’s fast-paced business environment, effective communication is more important than ever. With the obvious rise of remote/hybrid workforces and a growing need for collaboration tools, businesses are looking for ways to improve their communication and stay connected with their teams.

One solution that many of our clients are turning to is Microsoft Teams telephony. Here are just a few reasons why your business should consider moving to Microsoft Teams telephony.

Seamless Integration

Microsoft Teams telephony is integrated with other features of the Microsoft Teams platform such as chat, video conferencing, and file sharing. This allows users to easily switch between different communication channels within the same interface. This improves collaboration, productivity and work efficiency.

Improved Collaboration

Microsoft Teams telephony allows users to make and receive calls, join conferences, and share their screens with others, all within the Microsoft Teams platform. This makes it easier for teams to collaborate and stay connected, regardless of their location.

Cost Savings

Microsoft Teams telephony can help businesses save on communication costs by replacing traditional phone systems. It eliminates the need for separate hardware and maintenance costs, and it also eliminates long distance call charges.

Flexibility

Microsoft Teams telephony allows users to make and receive calls on any device, including desk phones, smartphones, and laptops, as well as the web client. This provides users with the flexibility to work from anywhere, on any device.

Advanced Features

Microsoft Teams telephony offers advanced features such as call routing, call forwarding, voicemail, and call recording. This allows businesses to better manage their communications and ensure that calls are directed to the right person.

Improved Customer Service

With Microsoft Teams telephony, businesses can provide better customer service by allowing customers to reach the right person quickly and easily. This can help to improve customer satisfaction and build trust with customers.

Scalability

Microsoft Teams telephony is a cloud-based solution, making it easy to scale up or down as the needs of your business change.

Teams Compliance Recording

You will already Teams to have important calls and video meetings with your clients and wish to record them (there are many reasons why it is good to record them be it for reference or for regulatory and compliance reasons) so you really should consider getting Compliance Recording for Teams in place as soon as possible.

This provides your business with an automated compliant recording and analytics solution for your entire communication in Teams – including chat, phone calls, and video conferences. Compliance Recording is fully integrated into Teams and allows the likes of financial institutions, contact centre and other companies to document calls and archive recordings in compliance with respective legal requirements such as MiFID II or Dodd-Frank.

Furthermore, it additionally deploys Microsoft’s Cognitive Services to analyse communication using transcription and emotion detection. We have found the most comprehensive, user-friendly solution on the market – it really does cover all bases and needs.

Here is an overview which neatly details how it all works, just get in touch to get this set up.

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