Now is the time to have Teams as your business telephony solution – and record it all!

Jan 31, 2023 | Export, Microsoft Teams

In today’s fast-paced business environment, effective communication is more important than ever. With the obvious rise of remote/hybrid workforces and a growing need for collaboration tools, businesses are looking for ways to improve their communication and stay connected with their teams.

One solution that many of our clients are turning to is Microsoft Teams telephony. Here are just a few reasons why your business should consider moving to Microsoft Teams telephony.

Seamless Integration

Microsoft Teams telephony is integrated with other features of the Microsoft Teams platform such as chat, video conferencing, and file sharing. This allows users to easily switch between different communication channels within the same interface. This improves collaboration, productivity and work efficiency.

Improved Collaboration

 Microsoft Teams telephony allows users to make and receive calls, join conferences, and share their screens with others, all within the Microsoft Teams platform. This makes it easier for teams to collaborate and stay connected, regardless of their location.

Cost Savings

Microsoft Teams telephony can help businesses save on communication costs by replacing traditional phone systems. It eliminates the need for separate hardware and maintenance costs, and it also eliminates long distance call charges.


Microsoft Teams telephony allows users to make and receive calls on any device, including desk phones, smartphones, and laptops, as well as the web client. This provides users with the flexibility to work from anywhere, on any device.

Advanced Features

Microsoft Teams telephony offers advanced features such as call routing, call forwarding, voicemail, and call recording. This allows businesses to better manage their communications and ensure that calls are directed to the right person.

Improved Customer Service

With Microsoft Teams telephony, businesses can provide better customer service by allowing customers to reach the right person quickly and easily. This can help to improve customer satisfaction and build trust with customers.


Microsoft Teams telephony is a cloud-based solution, making it easy to scale up or down as the needs of your business change.

Teams Compliance Recording

You will already Teams to have important calls and video meetings with your clients and wish to record them (there are many reasons why it is good to record them be it for reference or for regulatory and compliance reasons) so you really should consider getting Compliance Recording for Teams in place as soon as possible.

This provides your business with an automated compliant recording and analytics solution for your entire communication in Teams – including chat, phone calls, and video conferences. Compliance Recording is fully integrated into Teams and allows the likes of financial institutions, contact centre and other companies to document calls and archive recordings in compliance with respective legal requirements such as MiFID II or Dodd-Frank.

Furthermore, it additionally deploys Microsoft’s Cognitive Services to analyse communication using transcription and emotion detection. We have found the most comprehensive, user-friendly solution on the market – it really does cover all bases and needs.

Here is an overview which neatly details how it all works, just get in touch to get this set up.

You may also like:

The secret to keeping your new hires is a smooth onboarding process

Employee retention is more important than ever. Notwithstanding the current economic unrest, the ageing workforce, and claims that millennials...

Why you need a Cyber Security Bundle

The importance of security in the digital world cannot be understated. A single security breach can have far-reaching consequences in today's...

Why your business needs to beef up employee security awareness

We live in a time when businesses are becoming increasingly cognizant of the ever-changing cybersecurity landscape. Despite huge amounts of...

Download our E-Book – How to choose an IT Service Provider for your business

Learn the secret to getting reliable IT services for your business To compete in today's competitive modern marketplace, you require dependable...

What should you look for in an Outsourced IT Partner?

Most businesses in today's digital age rely significantly on technology to streamline their operations and remain ahead of the competition....

Don’t let Outsourced IT myths limit your success

In today’s fast-paced and digitally driven world, the demands placed on the IT infrastructure of businesses like yours are ever-increasing. To...

The Intranet is dead (kind of), long live the employee experience

Intranets have been around since the mid-nineties in one form or another and are still very much part of the workplace technology landscape....

Streamlining Success: The Power of Business Process Automation

In today's fast-paced and competitive business landscape, efficiency and productivity have become paramount. One of the most effective ways to...